FAQ
- I don't know the name of my medical condition; can I still get a quote?
- I don't know the names of my medication; can I still get a quote?
- Will I need a doctor's certificate to get travel insurance cover for my pre existing medical condition?
- Will my medical treatment be paid upfront or do I need to claim later?
- When does cancellation cover start and how does this differ on single trip policies vs annual policies?
- Does your travel insurance have an age limit?
- What if I change my mind, can I get my money back?
- How do I find out what is covered by each travel insurance policy?
- How do I access my Travel Insurance documents and what do I do if I can't access them?
- I live outside the UK, can I get cover?
- I'm going on a cruise - how do I make sure I'm covered on my travel insurance?
- How do I add winter sports cover to my travel insurance policy?
- How can I find out more about a specific travel insurance policy?
- Is the information you collect secure?
- Can my travel companions who don't have a medical condition be covered on the same travel insurance policy?
- Can I upgrade my Single Trip policy to Annual Multi Trip?
- How do I add my flights to my Smart Luggage policy?
- I am on a waiting list, can I get insurance?
- Understanding Cover for Undiagnosed Conditions / symptoms
- What are your opening hours?
- How do I add / remove a traveller from my quote?
- My discount code doesn't work
- Where can I find my Smart Luggage policy number?
- My luggage / baggage has not arrived at the airport, what do I do?
- I have been diagnosed with cancer, can I get Annual Multi Trip Insurance?
- Can you post my policy documents to me?
- How do I claim for lost, delayed or stolen baggage / luggage?
- Do you offer monthly payments?
- I’m already on holiday. Can I still buy insurance ?
- I am waiting tests and scans can I get insurance?