Claims and Assistance

Emergency and Medical Support

• What are the steps to take if I need emergency medical assistance abroad under my travel insurance plan?
• What should I do if I experience a new medical condition while traveling that wasn't disclosed when purchasing my travel insurance?

Making a Claim

• What should I do if I need to cancel my travel insurance policy and request a refund?
• How do I make a claim on my travel insurance policy for medical expenses incurred due to a pre-existing medical condition?